Caramel Privacy Policy

Overview

All Personal Data Collected From This Site Complies With The Principles Of The EU GDPR Data Protection Act 1998 And May 25, 2018. By Accessing This Site and App, You Agree To The Terms Of This Privacy Policy And Consent To The Collection, Processing, Use, Or Transfer Of Data As Set Out In This Policy.

Personal data collected by Caramel are processed in accordance with the law on legal protection of personal data of the U.S. Courts and other legal acts. For the purpose of processing personal data, Caramel may engage data processors and/or, at its sole discretion, hire other persons to perform certain functions on behalf of Caramel. In such cases, Caramel shall take necessary measures to ensure that such data is processed by the personal data processors in accordance with instructions of Caramel and applicable European Union legislation. Caramel shall also require the personal data processors to implement appropriate measures for the security of personal data. In such cases, Caramel shall ensure that such persons will be subject to the non-disclosure obligation and will not use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.

Privacy Statement for Users

This privacy statement applies to the processing of personal data of customers on Caramel’s platforms. Caramel is responsible for the processing of these personal data and takes your privacy seriously. Caramel therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

How We Are Compliant With the EU GDPR Compliance Regulation

This Is A Notice To Inform You Of The Caramel Policy, and All Information That We Record About You. It Sets Out The Conditions Under Which We May Process Any Information That We Collect From You, Or That You Provide To Us. It Covers Information That Could Identify You (“Personal Information”) And Information That Could Not. In The Context Of The Law And This Notice, “Process” Means Collect, Store, Transfer, Use, Or Otherwise Act On Information.

We Regret That If There Are One Or More Points Below With Which You Are Not Happy, Your Only Recourse Is To Leave Our Application Immediately.
We Take Seriously The Protection Of Your Privacy And Confidentiality. We Understand That All Visitors To Our Application Are Entitled To Know That Their Personal Data Will Not Be Used For Any Purpose Unintended By Them, And Will Not Accidentally Fall Into The Hands Of A Third Party.
Caramel Undertakes To Preserve The Confidentiality Of All Information You Provide To Us And Hopes That You Reciprocate.
Our Policy Complies With The California Courts Accordingly Implemented, Including That Required By The European Union General Data Protection Regulation (GDPR) And Data Protection Regulation.
The Law Requires Us To Tell You About Your Rights And Our Obligations To You In Regards To The Processing And Control Of Your Personal Data.
Except As Set Out Below, We Do Not Share, Sell, Or Disclose To A Third Party Any Information Collected Through Our App.
The Operations Of Caramel Are In Accordance With The European Union's General Data Protection Regulation (GDPR), Effective May 25, 2018. Caramel Has Made the GDPR A Priority, And We Are And Have Always Been Fully Aligned With The Regulation's Intended Result: The Protection Of Your Privacy And Personal Data.

What Data We Collect and How

When you visit our application and sign up for a user profile, we collect different information from you already when you are visiting us and when you contact us over our contact forms, live chat, or use any of our pop-ups that offer sales assistance.

We collect the following information from you with cookies as a lead, when we do not have your email and cannot match any data yet. We use Intercom to get this:

  • Email
  • Username (Google ID)
  • Features that you use in this application
  • IP
  • Location
  • Device
  • Operating system
  • The source of your visit
  • Device language
  • Number of previous visits
  • Pages visited in the past

What Personal Data We Process and Why

Caramel processes your personal data because you use our services. We use the following personal data for the following purposes:

Downloading Process
We process the personal data you provide to us when you download our app from the Apple Store or Google Play Store. We process the following personal data in the ordering process:

  • Name
  • Email Address
  • Contact details
  • Comments (if applicable)
  • Reviews

We process this data to:

  • Improve your experience
  • Send you useful information like new features and privacy updates

If you are using Caramel, you most likely have already agreed to the following privacy policies that apply: Instagram Policy, Facebook Policy, Google Analytics Policy, YouTube Analytics Policy, Google Ads Policy, Firebase Policy, Google Account Policy, and Terms of Service.

Payment Information
We collect certain payment and billing information when you purchase certain paid services through our payment gateway partners (e.g., Stripe, Google Play, Apple App Store, PayPal). You might also provide payment information, such as payment card details, which we collect via secure payment processing partners.

Fraud Prevention
We process some of the above personal data to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Caramel (fraud prevention) as defined in the GDPR.

Analysis
We also use your personal data to meet reporting obligations toward advertisers and improve our app and our range of products and services. The legal basis for this processing operation is pursuing a legitimate interest of Caramel (analysis & reporting) as defined in the GDPR. We will always ensure that reports do not contain any data that can be traced back to you.

Age

Our app is not intended for persons aged under 13, and we do not knowingly collect personal data from visitors under 13. However, we cannot verify visitors’ ages. Parents are advised to monitor their children's online activities to prevent the collection of their personal data without parental consent. If you feel we have collected personal data from a minor without consent, please contact us at letstalk@getcaramel.ai, and we will erase the data.

How Long We Store Personal Data For

Caramel will not store your personal data for longer than strictly necessary for the purposes for which it was collected. We will only store your personal data longer if required by law. Caramel erases most of your personal data 2 years after collection. This timeframe is used for administrative purposes and to address possible questions and complaints.
Personal data used for reporting, analytical, and misuse prevention purposes may be stored for up to 20 years. Data stored in backups cannot be removed directly; however, upon a backup restore, the data will be erased immediately.

What Information Do You Share?

Caramel will never directly share your information with any business, service, or corporation not involved in building Caramel services.

We do not sell user information to third parties. Except where we otherwise obtain your express permission, we share your user information with third parties only under the following circumstances:

  • Credit Card Authorization: Credit card authorization companies receive the credit card number and other identifying information only to verify card details and process transactions.
  • Google Ads: Caramel shares your personal data (name, email address, and telephone number) with Google Ads for the campaigns you select.
  • Legal Requirements: User information is subject to disclosure in response to judicial or governmental subpoenas, warrants, and court orders.
  • Protection of Rights: User information may be disclosed to protect Caramel’s rights or property, enforce this privacy policy, and prevent harm to users or others.
  • Business Transfers: In the event of Caramel’s sale, bankruptcy, or reorganization, user information may be disclosed to relevant parties.
  • Customer Communication: Any email correspondence with us, including user information, may be shared internally with the team best equipped to address your concerns.

Third-Party Applications

Our application may include links to third-party applications. While Caramel takes great care in selecting these links, we cannot assume responsibility for how third parties handle your personal data.

Cookies

A cookie is a data file placed on your device when you visit the Caramel app. We use cookies to collect information, enhance navigation, and store user preferences. Cookies are stored on users’ hard drives. We use both session ID cookies (which expire when the browser is closed) and persistent cookies (which remain on your device until manually deleted).

You can manage cookies via your browser settings. Disabling cookies may impact the functionality of the Caramel app.

Personal Data Access, Rectification, and Erasure

You have the right to:

  • Access the personal data we collect about you.
  • Request corrections to inaccuracies in your personal data.
  • Request the deletion of your personal data.

For such requests, please contact us at letstalk@getcaramel.ai, and we will respond within four weeks.

Your Obligations for Using Caramel

By using Caramel, you agree:

  1. Not to modify, reverse engineer, or redistribute the application.
  2. To comply with applicable third-party terms.
  3. To be responsible for any data charges associated with your use.
  4. That you are at least 13 years old.

Contact Details

If you have questions, complaints, or suggestions about our privacy policy, please reach out to us:

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